Customer support

A support messenger right inside your app

A user who gets a quick answer keeps trusting your app: fewer uninstalls, fewer negative reviews, and valuable feedback to make it better.

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Features

The ideal tool to reply fast and well

Chat, AI replies, macros and FAQ: your support runs from the dashboard where you already manage your app.

Talk to your users, in their language

Your users write to you without leaving the app, in a native messenger in your colors. Their messages are translated into your language, your replies into theirs.

Reply twice as fast with AI

AI drafts a reply from the conversation and your FAQ. You review, you send: nothing goes out without you.

Create shortcuts for your recurring replies

Macros let you answer frequent questions with a shortcut, and tags sort requests so you can see the topics that keep coming up.

Fewer tickets thanks to your FAQ

Write your FAQ in minutes and show it right inside your app. Your users find answers to recurring questions on their own, and your support team focuses on the rest.

Inbox

A shared inbox for the whole team

Open, urgent, resolved or by tag: every request lands in one place, with the user’s device, app version and subscription.

Good to know

Why you absolutely need appwin Support

63%

of customers switch to a competitor after a single bad experience.

Source: Zendesk, CX Trends 2025

A user who gets a quick answer is a user who stays.

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A person typing on a laptop resting on a wooden table

User profile

A user profile linked to every conversation

Device, OS and version

You reproduce a bug without asking “which phone do you have?”.

Subscription and sessions

You spot a subscriber or a loyal user right away.

Language and time zone

You answer in their language, at a time they’ll read it.

Task and FAQ

A bug goes to the Planner, a good answer becomes a FAQ article.

Device, OS and version

You reproduce a bug without asking “which phone do you have?”.

Subscription and sessions

You spot a subscriber or a loyal user right away.

Language and time zone

You answer in their language, at a time they’ll read it.

Task and FAQ

A bug goes to the Planner, a good answer becomes a FAQ article.

How it works

Your support in 3 steps

Install the Support module
Install the Support module and put the messenger in a tab or behind a help button.
Make it yours
Colors, welcome message and FAQ are set from the dashboard, with no app release.
Answer from the inbox
The whole team answers in one place, with macros and AI to go faster.

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Planner link

Link a conversation to a Planner task

Once the bug is fixed, tell every user who reported it in one go.

Users report an issue
Several people write in about the same bug, each in their own conversation.
Your teammates link their requests to a ticket on your roadmap
In one click, each conversation is attached to a Planner task, new or existing.
Once the issue is fixed, notify every user affected
As soon as the task is marked done, a single message goes out to every linked conversation.

Discover the Planner

FAQ

In-app customer support: frequently asked questions

A help chat built into your app: users write to your team without leaving the app, and your team answers from a shared inbox. A built-in FAQ answers the most common questions before they even write.

Users stay in the app and get their answer in the same place. On your side, every message arrives with its context: device, app version, language and subscription. No more asking “which phone are you using?”.

Only if you decide so. By default, AI drafts a reply from the conversation and your FAQ, which the agent reviews before sending. You can also let it answer the first message on its own, with your own instructions on tone and topics to avoid.

Yes. With automatic translation, your users’ messages are translated into your team’s language, and your replies into theirs. You write as usual.

Install the Support module of the appwin SDK (iOS, Android, Flutter or React Native), then show the messenger in a tab or as a modal. Colors, welcome message and FAQ are then set from the dashboard, with no app release. The support guide walks through each step.

For a mobile app’s support, yes: in-app messenger, shared inbox, macros, tags, FAQ and AI replies. The difference is that your support lives next to your notifications, revenue and analytics, around the same users.

Guide